Our full service process delivers end-to-end solutions for video conferencing.
Our expert team will lead you through our process – from identifying the right solution, to installation – to make sure you get the right solution to connect your business.
PRE-DEPLOYMENT
Planning & Design
Our experienced team will work with you to understand your needs, identify the best solutions to fit how you work and build a solution that will deliver a high quality result.
Hardware Provision
We are trusted suppliers for the leading worldwide audio-visual systems. We can provide the right technical solution and manage the process from design to purchase.
DEPLOYMENT
Installation
Project Management
We coordinate all aspects of our services; ensuring that hardware orders, logistic deliveries and installation plans are scheduled to fit our customers. We focus on getting the details right, so you can focus on your business.
Co-ordinated Logistics
Through our global logistic partners we can deliver tailored solutions, with speed and consistent quality, to our customers across the world. We coordinate the delivery of our solutions, complete with all import and export documentation, to arrive on site with engineers ready to install within the same day.
Removal & Disposal
Our engineers are focused on getting your video conferencing solution working as quickly and simply as possible. We ensure that all equipment and packaging is removed and disposed of responsibly to enable our customers to work with a fully functioning video conferencing room.
Operational installation
For a premium, white glove installation experience, professional services simplifies deployments by providing an optimized reference design for each of your meeting spaces, an equipment list, and integration services that ensure that your A/V is flawless.
Testing & Training
Our comprehensive training programs put you at ease with your new equipment. We tailor onsite training to the needs of both technical staff and endpoint users.
POST-DEPLOYMENT
Maintenance & Support
Service Desk
With options for remote or onsite response, the DMS 24/7 Global Control Tower provides the most comprehensive support in the industry, including: 24x7x365 help desk, online ticket reporting & tracking, and next business day parts replacement.
Proactive Maintenance
Let our certified professionals manage your video equipment so you can focus on your core business. Proactive monitoring lets us troubleshoot system problems before they impact your video conferences.
Reactive Maintenance
If you experience unexpected problems we are ready to respond. Our certified professionals will minimise your downtime, fix the issue and troubleshoot the solution to avoid future issues.
DMS has been a trusted partner to help scale Zoom Room deployments globally. Their integration experience and commitment to meet Zoom’s high level of service to our customers has simply been the best.
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